Refund & Returns Policy
At Dubai Vap Shop AE, your satisfaction is our priority. Please read our refund and returns policy carefully.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the status of your refund—whether it has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again
- Contact your credit card company, as it may take some time for the refund to post
- Contact your bank, since some processing time is normal
If you've completed these steps and still haven't received your refund, please contact our support team.
Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us with your order details and return the item.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
- If the item wasn't marked as a gift or the gift giver had it shipped to themselves, the refund will be sent to the original purchaser.
Shipping Returns
- You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable.
- The cost of return shipping will be deducted from your refund.
- Delivery times for exchanges may vary depending on your location.
Tip: For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item otherwise.
Need Help?
If you have any questions regarding refunds or returns, please contact us. Our team is happy to assist you.
